Crew FAQ

Having trouble? Here’s a guide to Crew Compass JOBS as well as frequently asked questions:

How to use Crew Compass JOBS

Crew Compass Jobs Overview
How does Crew Compass Jobs work?

Crew Compass is a technology platform that connects crew with captains through a smartphone app.

To start applying for yacht jobs, simply download and sign-up for a Crew Compass Jobs account. When you’re ready to begin accepting jobs, log into the app and select “AVAILABLE” to start showing up on nearby captain’s searches. (TIP: The more you log into the app, the higher you’ll appear on the captain’s search results)

APPLY FOR JOBS
– You will be able to browse available jobs that match your specific position and skillset.
– Tap each job to review job details such as job type (full-time, freelance, etc) location, pay rate, start date, and a short description
– If you would like to be considered for the job, just tap APPLY, and the captain will be notified immediately of your interest

CHAT WITH CAPTAINS
– Once you apply for jobs, captains will have the option of chatting directly with you via the app or contacting you offline via phone or email
– Even if you don’t apply for a particular job, captains can send you a message about potential job opportunities

Is Crew Compass always available? Is it global?

Absolutely! Captains are constantly posting new jobs, so be sure to check-in daily to browse all jobs and apply easily. TIP: The more you log into the app, the higher you’ll appear on the captain’s search results.

Crew Compass is available to use worldwide! Use your Crew Compass Jobs account to find jobs in any port you arrive in.

Signing-Up
Download Crew Compass Jobs to my phone

Download the “Crew Compass JOBS” app from the Apple App Store. Devices with iOS 7 and newer are supported.

1. Using your phone, tap the App Store icon
2. Tap Search
3. In the search box, type “Crew Compass Jobs”
4. Tap Search
5. From the results, tap the Crew Compass Jobs icon (GREEN ICON).
6. Tap INSTALL to download the app. You may be required to enter your App Store password.

When installation is complete, INSTALL will change to OPEN. Tap OPEN to set up or access your Crew Compass Jobs account and start browsing and applying for nearby jobs.

Creating a Crew Compass Jobs account

Creating an Crew Compass account requires a valid email address and phone number. You’ll also need to create a password and agree to terms and conditions and our privacy statement.

Fill in your first and last name, phone number, country (country code that matches your phone number), email address and choose a profile picture.

Next, select your Qualifications & Skils. Select the relevant position, experience, nationality, language, skills, and certificates. You can always edit this section later from the PROFILE section in the main menu.

Complete the About ME section by including details to encourage captains to hire you. This is your brief summary, and should include any additional information such as specific jobs you’re looking for or any other relevant experience not included in the Qualifications & Skills section. This is a great section to help you stand out!

Finish by uploading a pdf of your CV (see “UPLOADING DOCUMENTS” for further instructions on uploading your CV). ** This CV will be downloadable for crew captains, so make sure it’s up to date. Don’t know where to start? Read our CV guide here

Optional: You can add up to 4 photos that represents your skills such as food photos (for chefs), table settings and floral (stewardesses), deck projects or driving a tender (for deck crew), fishing, diving etc

Uploading Documents

CV FORMAT:
– All CVs should be uploaded in a PDF format
– Make sure your CV is up to date and includes: Full name, nationality, passport expiration date, email and phone number
– Include all references from previous jobs (no references will hurt your chances of hire)
Don’t know where to start? Read our CV guide here

UPLOADING CVS:
– To get the PDF file onto your phone,from your desktop, email yourself a copy of the PDF CV
– Open the email and file from your phone
– Select the “share” option, and select the IMPORT WITH iBOOKS option
– Once you’ve saved it in iBooks, you’ll be able to access the PDF on your phone!

UPLOADING PORTFOLIO: (Optional)
– You can add up to 4 photos that represents your skills, these will appear on your profile page when captains review you for a job
– Sample portfolio ideas: food photos (for chefs), table settings and floral (stewardesses), deck projects or driving a tender (for deck crew), fishing, diving etc , yoga or fitness (if you’re a trained professional)

I can’t sign-in to hire crew (as a captain or hiring manager)

Crew Compass has 2 versions: HIRE app (Blue logo) for captains and hiring managers and a JOBS app (Green logo) for yacht crew looking for work. These apps are downloaded and used separately.

To get hired for a yacht job, use the Crew Compass JOBS app. To find local crew to hire, use the Crew Compass HIRE app.

If your app displays the “available/not available” toggle at the bottom of your home screen, you may be using the crew version, CREW COMPASS JOBS app by mistake.

If you’d like to hire crew as a captain or manager, please download Crew Compass HIRE.

DOWNLOAD THE CREW COMPASS HIRE APP (iOS)

How do I search for and apply to available jobs?

Crew Compass Jobs will allow you to browse all nearby jobs based on your specific position and skillset. Here’s how to browse and apply:

1. Log into the Crew Compass Jobs App
2. On the home screen, select the “BROWSE JOBS” option
3. Tap each job posting to review job information (type, rates, location, start date, description)
4. If interested, tap APPLY
5. Your profile details will be sent to the captain for review

That’s it! Captains will contact you either via the app chat or directly on email or phone

Contacting the captain

Captains will be able to send you a chat message via the app. These messages willl appear in your CHATS page from the main menu options. You will be able to send responses only when the captain is online.

Unfortunately, all chats must be initiated by the captain. Captains can also choose to contact you directly on email or phone listed on your CV.

I’m not looking for a job

If you already have a job or no longer want to appear in captain’s search results, tap “not available” toggle at the bottom of the home screen of the Crew Compass Jobs App.

Community Guidelines

While technology helps ensure the speed, dependability, and convenience of the Crew Compass platform, captain and crew experiences are defined by how we treat each other.

Please visit the link below to learn more about our Community Guidelines for professionalism, safety, and emergencies. https://crewcompassapp.com/guidelines/

We reserve a right to suspend an account if community guidelines were breached.

Account

Update my account info

– Open the main menu in the top corner of the app
– Navigate to the PROFILE tab (top circle with profile photo)

From here, you can update your name, email address, phone number, password and profile photo.

Reset my password

To reset your password, go to your profile page in the app and change your password.If you’re logged out, click on “forgot password” and within minutes you should receive an email inviting you to reset your password.

For security reasons, you should choose a unique password for Crew Compass and never share your password in any correspondence.

If you continue to have trouble accessing your account, please let us know at support@crewcompassapp.com subject heading “PASSWORD RESET”

My account is suspended

If your account requires additional verification, it may be suspended. As a result, you’ll be unable to sign into your account too accept new jobs.

If your account has been suspended, please let us know at support@crewcompassapp.com subject heading “ACCOUNT SUSPENDED”

Please provide:
– the phone number and email address on your Crew Compass account
– a picture of your photo ID in the same name as your account

This additional security measure is an important step to keep the system safe and your account secure.

My email or phone number is in use

If you’re trying to change your email or mobile number on an existing account but receiving an ‘already registered’ error, please email us your correct information at support@crewcompassapp.com with subject heading “CHANGE MOBILE/EMAIL”

If you’re trying to sign up for a new Crew Compass account and finding that your email address or mobile number is already registered, it’s possible that another account incorrectly has your information associated with it. NOTE: If you’ve already signed up for a Crew Compass Hire Account with the same email address, you must use a separate email for your Crew Compass Jobs Account.

If you don’t currently have a Crew Compass account, please let us know at support@crewcompassapp.com so that we may look into it.

I’m not receiving emails from Crew Compass

If you’re not receiving emails from Crew Compass, please check your email account’s “Spam” or “Junk” folders to ensure the message was not filtered.

Also verify that your email address is listed correctly on your account by visiting your PROFILE photo icon in the main menu of the app.

If you’re still not receiving messages from us, please confirm your email address and we’ll be happy to assist at support@crewcompassapp.com

I can’t change my email or mobile number

All Crew Compass accounts must have an email address and verified mobile number associated with the account in order to accept jobs.

If you’re trying to change your email or mobile number on an existing account but receiving an ‘already registered’ error, please email us your correct information at support@crewcompassapp.com with subject heading “CHANGE MOBILE/EMAIL”

Is my account compromised?

If you suspect that someone has accessed or is using your Crew Compass account without authorization, your account may be compromised.

Indications of a compromised account include:
– seeing job applications in your history when you did not apply
– your account information being changed without your knowledge
– being unable to sign into your account or the email address that was on your account is no longer found.

STILL ABLE TO SIGN IN?
Please change your password in PROFILE from the menu and confirm your information immediately. Create a new and unique password for your Crew Compass account.

UNABLE TO SIGN IN?
Contact us at support@crewcompassapp.com to provide info so that we can investigate and help.

I’d like to know my rating

When sending a reference request, each referring captain will rate your performance on a scale of 1-5 (5 being the highest).

Ratings are always reported as averages and will appear on your public profile on the Crew Compass Hire app.

You may learn your average rating by emailing support@crewcompassapp.com with subject heading “WHAT’S MY RATING”

How do I sign out of the app?

To sign out of the Crew Compass app on iOS:
1. Select SETTINGS from the menu.
2. Tap Log Out.
3. Tap YES to confirm.

How do I indicate when I’m available or not available?

If you need time to edit your profile or are not ready to start looking for a job, be sure to change your status to “not available” by tapping the status toggle at the bottom of the homescreen. When you are ready to apply to jobs, tap “available” and the toggle should be green to indicate you are available.

Can I have both Captain (HIRE) and Crew (JOBS) apps?

Yes. However, you must have a separate email address for the Crew (JOBS) account that is different from the Captain (HIRE) account. You can still sign up using the same phone number, but the email address must be unique.

Delete my account

To delete your account, please email us at support@crewcompassapp.com with subject heading “DELETE ACCOUNT” and provide details why you wish to delete. While we’ll be sad to see you go, we can take care of this process for you.

Please note that once your account is deleted, we won’t be able to help review or make adjustments for past issues.

 

Promotions

Promotions

Occasionally, Crew Compass will run promotions in the form of limited issue promo codes. Promo codes will appear in the PROMOTIONS tab in the app, sent by email, or posted in social media, and subject to terms and conditions. You can add the promo code during the payment process in the promo code field.